Legal
Cancellation & Refund Policy
Last updated: 1 October 2026
This policy explains how paid licences for Algo AI Trade (the "Service"), operated by Softono, are billed, cancelled and refunded. It forms part of our Terms & Conditions.
1. What you pay for
The Service is sold as monthly recurring licences:
- a strategy licence for each strategy you own or follow (owned and followed strategies, active or paused, each use one); and
- a broker licence for each broker connection attached to a strategy.
Prices are listed on the Pricing page and confirmed at checkout. INR payments are processed by Cashfree via Softono's payment integration; USD payments are processed by Stripe. Each subscription renews automatically every month until cancelled.
2. Free trial
New accounts receive a one-time free trial as described on the Pricing page. Trials are limited to one per user per licence type. When a trial ends, the trial licences stop entitling you unless you have purchased a subscription; we do not charge you automatically for a trial you did not convert.
3. Service delivery
The Service is delivered entirely online. Licences are activated in your account as soon as your payment is confirmed by the payment processor — usually within a few minutes. Nothing is shipped physically. If a confirmed payment has not activated your licences within 24 hours, contact us and we will fix it or refund the payment.
4. Cancelling
You can cancel a subscription at any time from the billing page in your account. Cancellation stops future renewals; you keep access until the end of the billing period you have already paid for. Cancelling does not delete your strategies, signals, orders or history.
5. Failed renewals
If a renewal payment fails, the payment processor will retry it. Your licences keep working while retries are in progress. If every retry fails, the subscription is halted and its licences stop entitling you.
6. When licences lapse
Once a subscription ends or is halted, strategies that need the lapsed licences stop running and no new entry orders are placed. To protect you, exit signals, order synchronisation and approvals already issued continue to work, so you can always close an open position. Your data is retained and everything resumes when you renew.
7. Refunds
Because licences are activated immediately and can be cancelled at any time, fees for a billing period that has started are generally non-refundable, including for partially used months or unused licences. We will refund you in full where:
- you were charged more than once for the same licence and period;
- you were charged for a renewal after your cancellation had taken effect; or
- a confirmed payment did not activate your licences and we could not resolve it.
Refunds are also given where required by applicable law. Approved refunds are issued to the original payment method, normally within 5–10 business days depending on your bank or card issuer.
Trading losses are never refundable. Profits or losses from trades — whether placed manually, after approval, automatically, or by following a strategy — are a matter between you and the markets, and are not grounds for a refund of fees. See our Risk Disclosure.
8. Price changes
We may change licence prices. A price change applies from your next renewal after we have given you notice; you can cancel before then if you do not accept it.
9. How to request a refund
Contact us via the Contact page within 30 days of the charge, from the email on your account, with the subject "Refund" and the date and amount of the charge. We aim to reply within one business day.